We offer a comprehensive 30-day return policy, providing you with ample time to decide if an item meets your expectations. This means that you have a full 30 days from the date you receive your item to initiate a return request, ensuring you can shop with confidence and peace of mind.

To qualify for a return, your item must remain in the same pristine condition as when you received it. This means it should be unworn, unused, with all original tags intact, and securely packed in its original packaging. Additionally, you will need to provide the receipt or proof of purchase to facilitate the return process.

To start a return, simply reach out to our customer service team. Please be aware that returns must be sent to the designated address: [INSERT RETURN ADDRESS]. If your return request is approved, we will promptly provide you with a return shipping label, along with detailed instructions on how and where to send your package. Please note that items sent back without prior approval will not be accepted.

For any return-related queries or concerns, our customer service team is always available to assist you.

Damages and Issues
Upon receiving your order, please inspect it carefully. If you discover that the item is defective, damaged, or if you received the wrong item, contact us immediately. We will evaluate the issue and take the necessary steps to rectify it promptly.

Exceptions / Non-Returnable Items
Certain items are exempt from our return policy, including perishable goods (such as food, flowers, or plants), custom products (like special orders or personalized items), and personal care goods (including beauty products). Additionally, we do not accept returns for hazardous materials, flammable liquids, or gases. If you have any questions or concerns about the returnability of a specific item, please do not hesitate to contact us.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The quickest way to exchange an item is to return the original item and, once the return is accepted, place a new order for the desired item. This ensures you receive your preferred item without unnecessary delays.

European Union 14-Day Cooling-Off Period
If your merchandise is being shipped into the European Union, you have the added benefit of a 14-day cooling-off period. During this time, you have the right to cancel or return your order for any reason, without needing to provide a justification. The same conditions apply: the item must be in its original condition, with tags and packaging, and you must provide proof of purchase.

Refunds
Once we receive and inspect your returned item, we will notify you of the refund status. If approved, the refund will be processed automatically to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us for further assistance.